Our mission, values, and commitment to our community
Creative Serenity provides a warm, inclusive, and supportive day service for adults with additional needs. Our purpose is to promote independence, enhance quality of life, and encourage personal growth through engaging activities and individualised support. We aim to create a space where individuals are empowered, respected, and enabled to live their lives with dignity and purpose.
Our service supports adults aged 18 and over with a range of additional needs, including but not limited to:
We welcome individuals with varying levels of support requirements and work closely with them and their families to ensure appropriate, person-centred care.
Creative Serenity is located in Exmouth offering a safe, accessible, and welcoming environment. The setting includes a large activity room, quiet spaces, and facilities designed to support a wide range of abilities and preferences.
We provide a varied and enriching program tailored to each individual's interests, goals, and support needs. These include:
All activities are delivered in small groups or one-to-one, depending on individual needs and preferences.
We are committed to treating every individual with the utmost respect, compassion, and dignity. Each person is valued for who they are.
Creative Serenity celebrates diversity and embraces each individual's unique identity, background, and needs. We provide a culturally aware, non-judgmental environment where everyone feels safe and included.
Our support is entirely person-centred, placing each individual at the heart of their care. We promote autonomy, choice, and active involvement in decision-making to ensure our service reflects each person's goals and values.
The safety and well-being of our service users is our top priority. We provide a secure environment with trained staff who are alert to the physical and emotional needs of those we support.
We are committed to maintaining the confidentiality and privacy of all individuals. Personal information is stored securely and handled in accordance with GDPR and all relevant data protection laws.
Prior to joining Creative Serenity, each individual's needs are thoroughly assessed through consultation with the individual, their family, carers, and professionals. This helps us understand their abilities, preferences, and any support required.
Each individual has a tailored support plan outlining their goals, needs, and preferred routines. These plans are regularly reviewed to reflect progress and changing circumstances.
We support individuals in developing practical, social, and emotional skills to increase their confidence and independence, both within the centre and in the wider community.
We encourage and support participation in the local community through exhibitions, and attending local events to help build confidence and social networks.
We actively support individuals to express their choices and make decisions about their daily activities and care. This includes choosing what to do, who supports them, and how they wish to be supported.
Our team is made up of dedicated volunteers with extensive experience in care and support work. All staff and volunteers:
We are committed to continuous learning and professional development. All staff and volunteers receive ongoing training in areas such as:
This ensures we deliver a consistently high-quality service and remain up to date with best practices.
Creative Serenity operates in full compliance with all relevant legislation and regulatory requirements, including those set out by the Health and Social Care Act, and local authority standards.
We have robust safeguarding policies and procedures in place to protect all service users from abuse, neglect, or harm. All staff are trained to recognise and report concerns promptly and appropriately.
We welcome feedback from service users, families, and professionals. Any concerns or complaints are taken seriously and addressed swiftly and transparently in accordance with our complaints policy. We aim to use feedback to improve and evolve our service.